Question: How Do I Manage Live Chat?

How do I save a live chat?

Click on the Save Chat button in the upper right hand corner of your chat window.Select the radial button for Save under your options.Click OK..

How do I pass chat support?

How to Become a Good Email and Chat Support Representative?“Customer’s First before Profit” Attitude. When helping customers, email and chat support agents should add personality into their replies. … Don’t be Too Strict. … Be Knowledgeable. … Take a Break to Avoid Overworking. … Familiarized Canned Responses by Heart. … Shortcut Keys are Your Best Friend. … Conclusion.

Which app is best for live chat?

LiveChat (Web, Windows, Mac, iOS, Android ) (Windows, Mac, iOS, Android)Smartsupp (Web, iOS, Android)LiveHelpNow (Web, Mac, Windows, iOS, Android)Olark (Web, iOS, Android)SnapEngage (Web, iOS, Android)HubSpot (Web, iOS, Android)Chatlio (Web, Slack)More items…•

How do I print live chat?

To obtain a hard copy of a chat, you can print the transcript of the session.Select the chat you would like to send.In the toolbar above the chat list, click the Print icon.

How do you talk to customer service?

This allows each member to maintain their unique voice without sounding like they’re talking from a script.Think of tone on a spectrum. … Use positive language. … Be brief but not brusque. … Reply in a timely manner. … Always use your customer’s name. … Talk their talk. … Be careful with jokes. … Create a support style guide.More items…

How does Live chat app work?

Live chat software is a tool used to offer real-time service online. It allows your website visitors to get immediate support or information, via a handy chat window. So, the website visitor types a message inside the live chat session, and a business operator types back.

Is live chat safe?

Each connection to LiveChat servers is encrypted with 256bit SSL protocol, both for agents using the application and customers using the chat widget on your website.

How do you save a zoom conversation?

Saving chat manuallyWhen in meeting, click on Chat.At the bottom of the chat window, Click on Save Chat.This will save your chat to your local recording location. The default is your Documents folder > Zoom > Folder with meeting name, date and time.

What is chat support process?

Chat Support is a form of synchronous messaging (where the customer and the agent must both be present at the same time to engage in a conversation). … Chat Support is a growth channel that is important. We consider it practically a minimum requirement for businesses that want to offer the best customer experience.

Where can I chat online?

Enter a chat room if you want to meet new online friends. Look for chat rooms through websites like,, and You can also do a simple Google search for the type of room you’re looking for.

What is the best chatbot platform?

Best chatbot builder for its simple setupChatfuel (Web)Chatfuel price: Free plan: Yes. Paid plan: From $15/month.Botsify (Web)Botsify price: Free plan: Yes. Paid plan: From $50/month.MobileMonkey (Web)MobileMonkey price: Free plan: Yes. Paid plan: From $4/month.ChatterOn (Web)ChatterOn price: Free plan: Yes.More items…•

What is live chat customer service?

Live chat allows customers to communicate with customer service representatives in real time. Rather than having to speak with a representative on the phone, visitors on a website can have a live interaction with agents in a chat box within a browser.

How do I get rid of live chat?

Access your applications panel. Locate the LiveChat application. Right click the application and select Uninstall in the bottom left portion of the screen. Confirm the Uninstall.

Why is YouTube chat going away?

YouTube is shutting down its private messaging feature on September 18th, the company announced in a support post. It said it made the decision after choosing to focus its attention on public conversations, like the Stories feature it launched last year.

Can we chat on YouTube?

YouTube adds mobile chat, because Google doesn’t have enough messaging apps. YouTube today rolled out the ability to share videos with contacts directly in its mobile app for Android and iOS.

Is live chat a real person?

Answering your second question – yes, live chat is a real person, that’s the whole idea of this solution 🙂 Unlike chatbots, live chats are managed by service agents working for a company that uses this software. Some businesses decide to outsource live chat services to third-party companies.

How do I create a live chat?

Guide to setting up your own free live website chatSet up a new account.Log into your dashboard.Embed the live chat code on your website.Cross-domain session sharing.Pre-chat form setup.Direct chat links.Track progress of your live chats.

Is HubSpot chatbot free?

With live chat, team email, a Facebook Messenger integration, and an easy-to-use chatbot builder, HubSpot gives you the messaging tools and context to have unlimited, personalized conversations with prospects and customers at scale — for free!

How do you get free chatbot?

How to create a chatbot in 3 easy steps?Enter your bot name to get started. Select the type of bot that meets your business needs.Customize the chatbot the way you want. Make a chatbot in a few minutes without any coding.Add Chatbot to your website or mobile app. Respond automatically to customers in real-time.

How do Chatbots qualify leads HubSpot?

The correct answer is: By asking website visitors a series of questions and taking different actions based on their answers.