Quick Answer: Why Is My NBN Not Working?

How do I reset my NBN?

To reset your nbn Connection Box:Turn off the power point that your nbn power supply is plugged into.Remove the power cable from your nbn Connection Box and wait 20 seconds.Reconnect the cable, and turn the power back on.After 1-2 minutes, you should see these lights: Power – Solid green..

Why does my NBN drop out when it rains?

Re: Internet Service (NBN FTTN) drops out EVERYTIME it rains? That would usually indicate that there is an unprotected joint in the copper and that moisture is geting in when it rains. When it dries out, the problem goes away.

How do I fix my internet drop out?

Here are some potential fixes for your Internet keeps dropping connection issues:Move closer to the Wi-Fi router / hotspot. … Update your network adapter drivers and modem / router firmware by checking the manufacturers’ websites.Power cycle (restart) your router, smartphone and computer.More items…•

How do I report a problem with NBN?

Call tech supportTelstra: 13 22 00.Optus: 13 13 44.iiNet: 13 22 58.TPG: 13 14 23.Aussie Broadband: 1300 880 905.Internode: 1300 788 233.Exetel: 1300 788 141.Dodo: 13 36 36.More items…•

Can NBN directly contact?

Contact your service provider if you have a concern or complaint about the installation, connection, repair or operation of your internet or phone services provided over the NBN. … If your complaint is related to the NBN infrastructure, your provider will work directly with NBN Co on your behalf to fix the problem.

What do the lights mean on my NBN box?

The lights on your nbn™ Connection Box tell you about the status of your connection. If you have an HFC nbn connection, the lights on your box will look like this: When it starts up, each light should flash as the nbn Connection Box connects to the nbn network. Once it’s connected, all lights should go green.

How do I know if my NBN is working?

If you’re unsure whether your area is ready for the NBN, go to www.nbnco.com.au and enter your address in the check your address tool. The tool will tell you if you can connect to the NBN and will also tell you which technology will be used at your address.

How do I complain to the NBN?

by phone to 1800 687 626 • by mail Locked Bag 27, Gold Coast MC, 9726 • by fax to Complaint Team 1800 106 033. nbn will seek to acknowledge written complaints within 2 working days.

How do I reboot modem?

How to Reboot Your ModemUnplug the power cord from the gateway or modem and remove any batteries.Wait 60 seconds, and then reinsert any batteries and reconnect the power cable.Wait at least two minutes to allow the modem to power up. … Check your internet connection to make sure it’s working.

How long does it take for NBN to be connected?

six weeksGetting Your Property Ready. From the time you call, it can take up to six weeks for your nbn™ installation to occur. This timeframe is the same despite your choice of provider. Currently, nbn™ installation is free of charge.

Why does my Telstra Internet drop out?

Hi Jaypeezma, If the internet is constantly dropping out, then that indicates an issue. It could be caused by the service itself or a problem with the modem. Tech Support can check any previous trouble shooting, and if needed escalate.

Why is my Telstra NBN not working?

If your broadband isn’t working, it might be because of an unexpected outage on the Telstra network in your area, or it might be disruption due to maintenance. Check if there’s an outage in your neighbourhood via Telstra Outages.

Who do I call about NBN issues?

You should contact NBN Co for issues relating to the damage or location of NBN equipment. The Telecommunications Industry Ombudsman (TIO) provides a dispute resolution service. The TIO has the power to help deal with complaints you have about a telco.

How do I reset my Telstra NBN router?

Reset the wireless modem to factory settings To do this, use a paperclip (or something similar) to press and hold the reset hole at the back of your Telstra modem, and keep it pressed in for 15 seconds. Allow 2-5 minutes for the modem to reconnect to the internet.

How do I reset my Telstra Gen 2 modem?

Re: How do I do a factory reset on a Telstra smart modem? To reset modem press the reset button located just below power button for about 10 seconds using a bent paperclip while modem is powered on. Modem should reboot resetting everything to factory defaults including WiFi SSID and password.

What to do if NBN not working?

OFFCheck the cable connecting your modem to your wall socket / nbn equipment is securely plugged in at each end.Restart your modem.

Is my address NBN ready?

The easiest way to check if the nbn is available at your home or business is by putting your address in to our nbn rollout map. … This might include the approximate date that the nbn will become available, as well as the type of nbn technology that will be used in the area.

Why does my NBN keep dropping out?

Internal wiring can cause dropouts and a potential massive loss in speed. Your connection will improve with the additional points removed. If the dropouts persist through a stability profile, another router, and fixing internal cabling, then there is likely an issue with the line that nbn™ need to investigate.